Protect Yourself from Spam Text Messages and Phishing Scams

Scammers are constantly looking for ways to steal your personal and financial information, often through spam text messages, emails, or phone calls. These messages can seem legitimate at first, but they are designed to trick you into providing sensitive information or making fraudulent payments.

To keep your information safe, follow these important guidelines:

• Do not respond to unsolicited messages or phone calls. If the message is from an unknown sender, it’s best not to engage.

• Avoid clicking on links in emails or text messages from unverified sources. These links may lead to phishing websites that can steal your information.

• If you’re uncertain about the legitimacy of a message, it’s better to be safe. Contact our customer service team, and we’ll thoroughly investigate your report to ensure your safety.

Common Scams to Watch Out For:

1. Courier Scams: If you are approached by an unknown third party claiming to be a courier and asking for extra shipping charges, do not provide payment. Always verify the details directly with the official courier service.

2. Temu Impersonation: If someone claims to be from Temu and asks you to make transactions via alternative channels like QR codes, e-wallets, or wire transfers, beware. Temu only processes payments through its official platform. Be cautious of any merchant who directs you to other payment methods.

3. Fake Websites and Apps: Be on the lookout for fake websites or apps that impersonate Temu and claim you’ve won a prize. These scams often trick you into purchasing items or making payments. Always verify any promotions or notifications directly through the official Temu app or website.

4. Unsolicited Financial or Job Offers: Receiving unsolicited messages offering financial services or part-time jobs can be a sign of a scam. If these requests ask for personal information (such as your Temu account details or transaction number), do not respond. Legitimate companies will never ask for sensitive information via text or email.

5. Requests to Verify Personal Information: If you receive a call from an unknown number asking you to verify your personal information or offering a refund you didn’t request, it’s likely a scam. Avoid disclosing any personal details over the phone and report the call immediately.

6. Fake Job Advertisements: Be cautious of job advertisements claiming to be from Temu offering high income with little effort. These offers are typically designed to collect your personal information. Always verify job opportunities directly through the official Temu website or app.

7. Business Cooperation Scams: If someone claiming to be an official from Temu contacts you and offers to start a business partnership, exercise caution. Scammers often impersonate reputable companies to build trust and convince you to share sensitive information. Always confirm business opportunities directly with the company.

How to Protect Yourself:

• Enable two-factor authentication for extra security on your accounts.

• Use strong, unique passwords and change them regularly.

• Report any suspicious activity to Metrofino or the platform in question immediately.

By staying vigilant and following these guidelines, you can protect yourself from phishing scams and other fraudulent activities. If you suspect you've encountered a scam, don’t hesitate to reach out to our customer service team for support. We are here to help you keep your information safe and secure.